Help

  • What is Born This Day?

    We collaborate with well-known illustrators to create beautiful and unique posters. You can easily create your own unique poster by filling in your child’s name, height, weight and date of birth. The poster is then adapted according to your settings and makes a lovely, personalised memory of the birth of your child that will look great in your home.

  • Which illustrators do you work with?

    We currently work with the well known illustrator Ingela P Arrhenius. Post launch we will extend our range to also include designs from other illustrators.

  • What sizes do your posters come in?

    Currently we offer posters in 50x70 cm.

  • What type of paper do you use for the posters?

    All posters are printed on super high quality 190g/m2 matte paper.

  • How much does a poster cost?

    All of our unique posters cost 75 USD or 60 EUR including VAT.

  • What does shipping cost?

    Regular shipping is completely free of charge, worldwide.

  • How are the posters packed and shipped?

    The poster is carefully rolled up in tissue paper and then packed into one of our well-designed cardboard tubes. In order to avoid transport damage, the tube is then placed inside a rectangular box that can easily withstand transit to your home.

    You will have the option to have the order shipped with PostNord (free) or express with DHL (20 EUR/ 25 USD)

    If you have selected PostNord, the parcel will be delivered to your shipping address by the postal service. If it is not possible to deliver directly to your home, the parcels will be sent to the nearest PostNord collection point.

    If you have selected express with DHL, DHL will contact you by SMS where you choose if you want the order delivered to the shipping address or to the nearest DHL collection point. 

  • How long does delivery usually take?

    • Nordics: 3-5 business days.
    • Europe: 3-8 business days
    • USA & Canada: 5-12 business days.
    • Rest of the World: 5-14 business days.

     

    • Express delivery: 1-3 business days.
  • I’m planning to order from Norway. Will there be a customs charge?

    Currently you will have to pay a customs fee. We are working on making this process more smooth.

  • How can I pay for my order?

    We use Stripe and accept card payments from Visa, MasterCard and American Express.

  • I have problems paying with a credit card, what may be causing this?

    As of October 5th, 2015, various banks implemented new policies relating to online shopping. This means that before you can make an online payment, your card must be "enabled" via your Internet banking facilities. You can usually find this setting under the card menu in your Internet banking, either via your phone app or via your browser on a computer.

  • What does 100% satisfaction guarantee mean?

    We offer a 100% satisfaction guarantee on your posters. Thant means that If there is a quality problem with your print we will send you a new one free of charge. All we want is a description of the problem with a picture included. This way we can make sure that the problem won't happen again.

  • I have twins. Do you offer any appropriate posters?

    You can easily match two of our beautiful posters together for your twins, if you’re looking for inspiration, check out our Instagram account @bornthisday.shop

  • What are my cancellation rights?

    Each poster is unique and specially customised using the information you provide when ordering. This means that the purchase is binding and that your right of withdrawal as laid out in the Consumer Protection Act relating to distance contracts and home sale agreements does not apply.

  • How can I make a complaint?

    All complaints (relating to damaged or faulty goods) must be made within 3 days of receipt of delivery. Complaints should be sent to our customer service, you can do that through the contact form below.

  • I made a mistake in my order. Can I adjust it?

    We work closely with the printing factory and orders are made instantly. That means that your order will be sent for printing the moment you complete your payment. Because of this you cannot change your order once the order is placed.

  • Are you on Instagram or Facebook?

    Yes we are! Feel free to follow us at @bornthisdayposters or facebook.com/bornthisday

    If you’re looking for inspiration, check out the hashtag #bornthisday on Instagram.

  • Do you collaborate with influencers?

    Yes! If you are interested in collaborate with us please send us an email to [email protected] and we will get to you as soon as possible!

  • I still have questions. How can I get in touch?

    Please contact our customer service through the contact form below.

Can't find your answers?

Contact us here

Please stand by
We are preparing your posters ...